This Return and Refund Policy (“Policy”) sets forth the terms and conditions under which Megabooks (“we,” “our,” or “us”) accepts returns and issues refunds for purchases made through our website, https://megabooks.store (“Site”).

1. Eligibility for Returns

1.1. Customers may initiate a return request within seven (7) calendar days from the date of delivery.
1.2. To be eligible for return, the item must:

  • Be unused and in the same condition as received;
  • Include all original packaging, labels, and accessories;
  • Be accompanied by a valid proof of purchase (e.g., invoice, order confirmation).

2. Return Process

2.1. To initiate a return, the customer must contact us at support@megabooks.store, clearly stating the order number and reason for return.
2.2. Upon approval, return instructions and shipping details will be provided via email.
2.3. Unless the return is due to an error on our part (e.g., incorrect item shipped, damaged product), the customer shall bear all return shipping costs.

3. Refunds

3.1. Upon receipt and inspection of the returned item, we will notify the customer regarding the approval or rejection of the refund.
3.2. If approved, the refund will be processed to the original method of payment within five (5) to seven (7) business days.
3.3. Megabooks reserves the right to issue a partial refund or store credit if the item is returned damaged or incomplete.
3.4. We do not offer refunds for shipping fees unless the return is due to our error.

4. Non-Returnable Items

4.1. The following items are non-returnable and non-refundable:

  • Digital downloads or e-books (where applicable);
  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase;
  • Returns initiated after the 7-day return window has expired.

5. Damaged or Incorrect Items

5.1. Customers must report incorrect, defective, or damaged items within forty-eight (48) hours of delivery.
5.2. Supporting evidence, such as photos, must be provided via email.
5.3. Upon verification, we will offer a replacement, exchange, or full refund at no additional cost to the customer.

6. Late or Missing Refunds

6.1. If a refund has not been received within the specified processing time:

  • Please re-check the payment method and contact the issuing bank or payment provider;
  • If no resolution is received, contact us at support@megabooks.store for assistance.

7. Modifications

7.1. Megabooks reserves the right to modify or amend this Policy at any time without prior notice. Any changes will be posted on the Site and shall be effective immediately upon publication.